Frequently Asked Questions
GENERAL INQUIRIES
Do you have a storefront in NYC where I can check out your cycling apparel?
Our NYC boutique is located at the heart of Manhattan, New York, just five minutes from Central Park, Times Square, and the Westside Bike Path. Visit us at 466 W 51st Street, New York, NY 10019. Click here for more info about our NYC Flagship Store and our select global retail partners.
The item I want is out of stock, how can I order it?
Our performance pieces are made by hand in limited quantities to ensure high quality and individual expression. Out of stock items are not regularly restocked, if ever.
Do you ship internationally?
We offer complimentary international shipping on order above $150. Customers will be responsible for all local fees, taxes, duties and return shipping fees. Click here for more info about our shipping policies.
Does RUBBER N' ROAD offer sales or discounts?
RUBBER N' ROAD, RNRNYC™, RUBBER N' ROAD NEW YORK, & Central Park Cycling Club™ does not offer regular sales or discounts. This is part of our environmental commitment to promoting responsible production & consumption. If you see items from our brands advertised on sale or clearance prices, then chances are the item is used or counterfeit. Additionally, this policy ensures that the true value of the item is the price you pay for it.
RETURNS & EXCHANGES
What’s your return policy and how can I do that?
We accept returns and exchanges on new, unused RUBBER N' ROAD apparel items bought in the USA with original packaging up to 14 days from the date of purchase for in-store purchases, and 14 days from the delivery date of online purchases. Returns requests made beyond 14 days of purchase / delivery date will not be accepted.
You may initiate a return request at our Returns Center.